01Read this first
Crypto-assets are not legal tender. Their value can move quickly. The networks on which they live can fail. CoinMoove mitigates these risks; we do not eliminate them.
This disclosure is provided in compliance with Article 66 of the Markets in Crypto-Assets Regulation (Regulation (EU) 2023/1114). It is generic, not tailored to your circumstances. Take independent advice before accepting or holding crypto-assets in volumes material to your business.
02Volatility risk
Many crypto-assets exhibit price volatility orders of magnitude greater than fiat currencies. Daily moves of 5–10% are unremarkable; weekly moves of 30–50% have occurred. Where you hold balances in native crypto-assets, the fiat value of those balances may change materially between confirmation and settlement.
CoinMoove offers auto-settle to fiat or stablecoins at the rate quoted at checkout, which transfers volatility risk to us during the settlement window. This service is optional and carries a 0.2% spread; see /pricing.
03Protocol risk
Blockchain networks are software systems and may suffer from bugs, vulnerabilities, congestion, forks, or governance disputes. Specific risks include:
- Reorganisations ("reorgs") that reverse recently-confirmed transactions.
- Network congestion that delays confirmations beyond expected windows.
- Contentious forks that produce two competing ledgers.
- Validator misbehaviour, 51% attacks, or consensus failures.
- Smart-contract vulnerabilities affecting tokens issued on a network.
CoinMoove waits for chain-specific confirmation thresholds before declaring finality, reducing but not eliminating these risks.
04Counterparty risk
Although CoinMoove is licensed and supervised, no payments provider is risk-free. Risks include:
- Insolvency of CoinMoove. Customer funds will be held with a qualified custodian in segregated wallets and will not form part of our general estate.
- Insolvency or service interruption at our banking partners, which may delay fiat settlement.
- Insolvency or service interruption at our crypto custodian, which may delay crypto settlement.
- Insolvency or service interruption at stablecoin issuers (e.g., USDC, USDT, DAI), which may affect the value or redeemability of stablecoin balances.
05Regulatory risk
Crypto-asset regulation is evolving rapidly. Changes in law, supervisory guidance, or interpretation may:
- Restrict or prohibit the services in certain jurisdictions.
- Require additional KYC or compliance steps.
- Affect the availability or treatment of specific crypto-assets.
- Impose tax or reporting obligations on you or your customers.
CoinMoove monitors regulatory developments in all 78 markets it serves and will notify affected merchants of material changes. We are not responsible for changes in law beyond our reasonable control.
06Operational risk
Crypto payments involve novel operational considerations:
- Wrong-asset deposits: a customer sending USDT to a USDC address may result in irrecoverable loss. CoinMoove has recovery procedures but cannot guarantee success.
- Lost private keys: not applicable to CoinMoove-managed wallets, but a real risk for any payouts to your own self-custodied wallet.
- Phishing & account takeover: we mandate MFA and recommend hardware-key authentication for production keys.
- Integration errors: incorrect handling of webhook events, idempotency, or refunds may produce financial discrepancies. Use the sandbox; test thoroughly.
07Tax
The receipt, holding, conversion, and disposal of crypto-assets may have tax consequences for you and your customers. Treatment varies by jurisdiction and activity (income, capital gains, VAT). CoinMoove provides transaction-level reporting suitable for accounting; we do not provide tax advice. You are responsible for determining and discharging your tax obligations.
08No deposit guarantee
Funds held with CoinMoove are not covered by any national deposit-guarantee scheme (such as the EU Deposit Guarantee Scheme or the UK Financial Services Compensation Scheme). CoinMoove is not a credit institution.
This does not mean your funds are unprotected. Crypto-asset balances are held with a qualified custodian in segregated wallets. Fiat balances awaiting settlement are held in safeguarded accounts at our banking partners, ring-fenced from CoinMoove's operating funds. We publish quarterly proof-of-reserves attestations on this site.